Terms of Use

Thank you for your interest in working with us or allowing us to evaluate your profile. We look forward to it and hope that it is helpful to you. We endeavor to respond to all evaluation requests within 24 business hours. If you do not hear from us within that time period, please check your spam folder and mark us as trusted sender or contact us at contact@robinsonimmigration.com.

These Terms of Use (“Terms”) govern your use of our services, your request for and RIL’s provision of a preliminary evaluation of your immigration profile (“Evaluation”) through RIL’s website, forms, email, phone, text, video, or other communications (collectively, the “Platform”), your use thereof, and the relationship between you and RIL. By submitting information to request an Evaluation, scheduling, or otherwise proceeding to use our services, you agree to these Terms.

1. Definitions

• (a) “RIL,” “we,” “us,” “our” means Robinson Immigration Law, LLC and its attorneys, employees, staff, contractors, or agents.


• (b) “You” or “your” means the individual requesting an Evaluation, including anyone submitting information on another person’s behalf.


• (c) “Evaluation” means conducting a preliminary review, screening, or assessment based on the information you provide, after which RIL may provide general education about immigration options and next steps.


• (d) “Submission” means any information you provide to RIL, including through intake forms, uploads, messages, emails, calls, texts, calendar links, documents, or otherwise.


• (e) “Engagement Agreement” means a separate written agreement signed by you and RIL establishing legal representation.

2. No Attorney-Client Relationship

• (a) No attorney-client relationship. Requesting an Evaluation, submitting a Submission, receiving a response, scheduling a call, or paying an Evaluation fee (if any) does not create an attorney-client relationship with RIL. An attorney-client relationship is formed if and only if you and RIL execute an Engagement Agreement, which is a separate document in which RIL agrees to provide you with specific legal services. In the event of any conflict between these Terms and any such Engagement Agreement, the terms of the Engagement Agreement shall prevail.


• (b) No legal advice. Any information provided during an Evaluation or otherwise is for informational and educational purposes only and is not legal advice. Such legal advice will only be provided upon the parties executing an Engagement Agreement. RIL expressly disclaims any liability for any action or inaction you take prior to entering into an Engagement Agreement with RIL.


• (c) No duty to act. Unless and until an Engagement Agreement is fully executed, RIL has no obligation to: (i) take any action on your behalf, (ii) advise you of deadlines or other legal matters, (iii) file anything, (iv) monitor your matter, or (v) represent you in any capacity.

3. Information Submissions

• (a) Do not submit sensitive information. Do not send passwords, payment card data, sensitive personal identifiers, or other information you would not want disclosed. Although RIL may take reasonable precautions, submitting information via electronic means may be inherently unsafe and insecure. You accept the risks of transmitting information via the internet, email, text, or other electronic means.


• (b) RIL’s collection, use, retention, and disclosure of personal data is governed by RIL’s Privacy Policy: https://robinsonimmigration.com/privacy-policy/. By submitting a Submission, you acknowledge you have read it and agree to it. You further acknowledge and agree that RIL is based in the United States and that any information provided to RIL may be transferred to, stored, accessed, or used in the United States and that the data protection and other laws of the United States may differ from the laws of other countries.


• (c) RIL has no obligation to preserve any information that you submit. You grant RIL permission to retain and use any information that you submit to provide services and for business purposes, including, for example, conflict checks.


• (d) You represent and warrant that you have the authority to submit any information that you submit; that no such information constitutes trade secrets, copyrighted information, or information that may otherwise be protected from disclosure; and that your or RIL’s use of any such information for any purpose does not infringe on any third party’s rights, including intellectual property or privacy rights.

4. Right to Decline Representation

• (a) RIL may decline representation for any reason, including conflicts, capacity, jurisdictional limits, or case merit, in RIL’s sole discretion.


• (b) No disqualification of adverse representation. Unless required by law or ethics rules, any Submission, request for Evaluation, or other use of RIL's services does not prevent RIL from representing other clients whose interests may be adverse to yours.

5. Your Responsibilities

• (a) You represent and warrant that all information you provide is true, accurate, and complete to the best of your knowledge. You are responsible for correcting or updating any information that changes. You understand that any misrepresentation or omission may lead to refusal of service, contract termination, or legal consequences.


• (b) Deadlines remain your responsibility. Immigration and related processes involve strict deadlines, and you understand that RIL is not responsible for your compliance with or knowledge of any such deadlines.


• (c) No reliance for filing decisions. You agree not to rely on any information that may be provided by RIL as the basis for making filing decisions or choosing a legal strategy prior to entering into an Engagement Agreement with RIL. You agree not to take any action or inaction that would affect your matter based upon any such information prior to entering into an Engagement Agreement with RIL.


• (d) Immigration requirements, agency policies, processing times, and adjudication standards may change without notice, and RIL expressly disclaims any liability resulting from such changes. Such changes may render any information provided by RIL outdated or inaccurate.


• (e) RIL cannot and does not guarantee outcomes, approvals, processing times, or eligibility. Many immigration benefits involve discretionary standards. Outcomes depend on various factors that may be outside the parties' control, including facts, evidence, adjudicator discretion, and policy.


• (f) Third-party discretion. USCIS, DOS, CBP, EOIR, DOL, and other agencies and entities affect and control decisions and timelines. RIL is not responsible for third-party delays or decisions.

6. Communications Consent

• (a) Consent to contact. By providing contact information, you consent to receive communications from RIL at the phone numbers and emails you provide, including calls, emails, and texts, for business purposes, including any request for an Evaluation, scheduling, and potential representation. You represent and warrant that you have authority to provide any contact information you submit in connection with these Terms.


• (b) Autodialed/pre-recorded messages. You agree that communications may be made using automated technology. Message and data rates may apply.


• (c) Opt-out. You may opt out of communications at any time by replying “STOP” or by following such other instructions as may be provided. Opting out may limit RIL’s ability to communicate with you and may affect scheduling or RIL’s provision of services, and you garee that any such opt out releases RIL from any obligation related to your matter.


• (d) No guarantee of response time. RIL may provide estimated response times, but such estimates are not guaranteed and may be affected by holidays, workloads, or other factors, and we disclaim any liability relating to such response times.

7. Use of the Platform

• (a) RIL grants you a limited, revocable, non-exclusive, non-transferable license to access the Platform solely to request an Evaluation or to obtain information from RIL that may be relevant to your immigration matter. You represent and warrant that you are an individual seeking representation in connection with obtaining immigration benefits for yourself or another individual upon whose behalf you are authorized to act and that you are using the Platform only for such purposes. You represent and warrant that you are not using the Platform for purposes of soliciting RIL’s business.


• (b) You agree not to (i) attempt unauthorized access, scraping, reverse engineering, or interference with the Platform; (ii) upload malware or harmful code; (iii) submit false, misleading, or infringing content; or (iv) impersonate another person or submit on behalf of another without authority.

8. No Warranties

• (a) The Platform, any Evaluation, or other services are provided on an “AS IS” and “AS AVAILABLE” basis. Technical issues, internet connectivity problems, and other factors may affect the availability or usability of the Platform or other services, and RIL makes no representation or warranty regarding their availability or usability at any time.


• (b) RIL disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. You acknowledge that RIL has not made any representations, warranties, or guarantees other than those specifically stated herein, and you represent and warrant that you have not relied on any representations, warranties, or guarantees other than those specifically stated herein.

9. Limitation of Liability

• (a) Your visit to and use of the Platform or other services is at your exclusive risk. You are exclusively responsible for the accuracy and correctness of the personal and other information you provide. RIL is not responsible or liable for any damages resulting from: (i) any errors, delays, bugs, or omissions on the Platform, interruption in operation and your use of the Platform, failure of performance of any kind, website attacks, including, but not limited to, viruses, malware, malicious code, hacking of information, and any other system failures; or (ii) any theft of and/or unauthorized access to your information by any third party, regardless of any party’s possible negligence in connection therewith.


• (b) RIL’s aggregate liability for any claim related to or arising out of the relationship between you and RIL, including resulting from your use of the Platform or relating to any Evaluation, is limited to the amount (if any) that you paid pursuant to these Terms or $100, whichever is greater. RIL is not liable for indirect damages or loss, including, but not limited to, consequential, incidental, special, or exemplary damages, or any loss of revenue, profits, savings, business opportunities, use, data, goodwill, or any loss due to business interruption for any claim related to or arising out of the relationship between you and RIL.


• (c) You waive any right or remedy in equity, including, but not limited to, the right to seek specific injunctive, performance or other equitable relief, in connection with the Platform, these Terms, or the relationship between you and RIL.

10. Indemnity

• (a) You agree to indemnify and hold RIL harmless from all damages, losses, claims, actions, demands, suits, proceedings, or judgments, including costs, expenses and attorneys’ fees assessed against or otherwise incurred by RIL arising, in whole or in part, from: (i) actions and/or omissions, whether done negligently or otherwise, by you; (ii) use of the Platform by you; (iii) violation of any laws, regulations, rules, or ordinances by you; (iv) violation of any provisions of these Terms by you; and (v) infringement by you of any intellectual property rights or other third-party rights.


• (b) RIL will notify you within a reasonable time of any such claims, damage, and/or liability. RIL reserves the right to defend such claim, damage, and/or liability at your expense. If requested, you will fully cooperate and provide assistance to RIL to defend any such claims without any cost.

11. Confidentiality

• (a) For purposes of these Terms, “Confidential Information” means all non-public information disclosed by or on behalf of RIL, whether orally, visually, electronically, or in writing, including but not limited to: analyses, informational materials, business methods; pricing; intake processes; evaluation frameworks; templates; training or educational materials; internal policies; technology; strategies; marketing methods; financial information; and the terms and conditions of these Terms. Confidential Information also includes any non-public information that a reasonable person would understand to be confidential under the circumstances of disclosure.


• (b) You shall not copy, reproduce, sell, assign, license, market, transfer or otherwise dispose of, give, or disclose Confidential Information for any purposes without the prior written consent of RIL. You acknowledge that the Confidential Information of RIL, its affiliates, and third parties is strategic, commercially sensitive, and valuable and that the improper disclosure or use thereof will cause serious damage and loss to RIL, warranting equitable remedies.
• 
  
• (c) You shall have no obligation to refrain from disclosing Confidential Information to the extent, but only to the extent, that such information is required or requested to be disclosed by applicable laws, provided that you, to the extent practicable and permitted, promptly notify RIL of such request or requirement. You shall notify RIL as soon as reasonably practicable of any unauthorized use or access of, or attempted use or access of, of RIL’s Confidential Information, and provide all information necessary to assist RIL in any investigation it considers necessary, including for the purposes of mitigating damages, any claim, or the prevention of a recurrence. Additionally, you agree to undertake your best efforts to prevent a recurrence of such use or access.


• (d) You shall not use any information or materials or make any statement or claim related to or about the Platform or RIL in a manner that: (i) is illegal, infringes or violates the rights of anyone; (ii) is offensive, obscene, defamatory, abusive, profane, hateful, vulgar, obscene, libelous, pornographic, political, unsubstantiated, threatening, derogatory, upsetting, insulting, misleading, discriminatory, sexist, racist or harmful to any person or party in any way; (iii) disparages or discredits any party; (iii) encourages or advocates conduct that constitutes a criminal offence, giving rise to (civil) liability or otherwise violates any law; (iv) is likely to cause confusion among third parties; (v) portrays or insinuates any endorsement or sponsorship of a party or its products or services by the other party or in any other way portrays or insinuates that a party supplies or approves of the other party or its products or services; or (vi) insinuates any special relationship between the parties.

12. Communication

• (a) You agree to notify us immediately by email as stated below of any issue, concern, development, or event that may affect your matter, your eligibility for any immigration benefit, or your relationship or experience with RIL.


• (b) Any notice, request, consent, invoice, claim, demand, or other communication between the parties in connection with the Platform, these Terms, or the relationship between you and RIL must be sent by email in English to the following email addresses: (i) to RIL: contact@robinsonimmigration.com; (ii) to you: the email address provided by you in your Submission; or (iii) such other email address as a party may notify the other party by email.


• (c) RIL endeavors to respond to emails within 24 business hours, which is a target and not a guaranteed service level. RIL shall not be liable for not responding to emails within the aforementioned timeframe or the consequences arising therefrom, and any such responses shall not constitute a breach of these Terms.

13. Agreement

• (a) These Terms constitute the entire agreement between the parties relating to the subject matter hereof and supersede any earlier agreements between the parties with respect to the subject matter hereof, whether in writing or oral. You represent and warrant that you have read these entire Terms and agree to be bound by all their terms and conditions. You agree that these Terms shall not be construed against RIL as the drafter of these Terms and that you have had the opportunity to consult with counsel of your choosing before entering into these Terms if you wish.


• (b) These Terms may be changed, modified, or amended by RIL at any time and at RIL’s sole discretion. RIL may notify you of such changes via email or an announcement on the Platform. Your continued use of the Platform or RIL's services after any such notification will constitute your acceptance of such changes, modifications, and/or amendments.
• 
  
• (c) You may not assign or any of your rights or obligations under these Terms unless RIL provides written consent. Any attempted assignment without RIL’s prior written consent shall be null and void.


• (d) The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms. Any such invalid or unenforceable provision shall be replaced or be deemed to be replaced with a provision that is valid and enforceable and reflects as closely as possible the intent of the invalid or unenforceable provision.


• (e) No failure or delay by RIL in exercising any right or remedy under or in connection with these Terms shall impair any right or remedy or operate or be construed as a waiver of any right or remedy. No modification or waiver of these Terms on the part of RIL shall be effective unless it is in writing signed by RIL.

14. Dispute Resolution & Arbitration

• (a) The parties agree to submit any dispute relating to, arising out of, or resulting from these Terms, or the relationship between the parties, including as to arbitrability, to binding arbitration conducted pursuant to the then-current Commercial Rules of the American Arbitration Association. Notwithstanding the foregoing, RIL shall have the right to seek injunctive relief in a court of competent to enforce its rights under these Terms.You agree that your agreement to arbitrate and the results or awards rendered through the arbitration will be final and binding on you and may be specifically enforced by legal proceedings.


• (b) THE PARTIES HEREBY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY DISPUTE RELATING TO, ARISING OUT OF, OR RESULTING FROM THIS AGREEMENT OR THE RELATIONSHIP BETWEEN THE PARTIES.


• (c) Any such arbitration or other proceeding shall be on an individual basis, and you agree not to bring any claims against RIL on a class, representative, or multi-party basis, and the parties agree that any arbitrator appointed pursuant to these Terms shall not be permitted to allow any class, multi-party, or representative claims or for more than one user of the Platform to be a party to any action.


• (d) All facts, documents, testimony, rulings, decisions, awards, and other affairs relating to, arising out of, or resulting from any arbitration conducted pursuant to these Terms shall be secret and confidential in all respects, and the parties agree not to disclose any such information except as strictly necessary to petition to confirm or vacate an award issued in such an arbitration.


• (e) No party shall have the right to initiate an arbitration proceeding pursuant to these Terms unless the party initiating the arbitration has provided the other party with written notice setting forth the nature of the dispute at least 30 days prior to initiating the arbitration. Any claim or cause of action not set forth in such written notice is barred, and the party waives any right to seek relief on any such claim or cause of action. Any claim or cause of action relating to, arising out of, or resulting from these Terms or the relationship between the parties must be brought within 180 days of the date it arises. If RIL is the prevailing party in any dispute relating to, arising out of, or resulting from these Terms or the relationship between the parties, RIL shall be entitled to recover its costs, attorneys’ fees, and arbitrator fees.


• (g) These Terms shall be governed by laws of the State of Delaware, without regard to conflict of law principles. The sole and exclusive venue for any proceedings hereunder shall be in Davidson County, Tennessee, and the parties consent to the jurisdiction of the state and federal courts in Davidson County, Tennessee (although such consent shall not affect the parties’ obligation to arbitrate pursuant to this provision).