Florencia Masello

Florencia Masello is the Client Intake Manager at Robinson Immigration Law. Florencia serves as the first point of contact for individuals exploring U.S. immigration options.

She conducts eligibility assessments, explains complex visa pathways in accessible language, and ensures each prospective client receives personalized guidance and transparent expectations from day one. Fluent in Spanish and English and based in Buenos Aires, she helps bridge geographic and cultural distances with professionalism and care.

With over seven years of experience in customer success, commercial strategy, and operations across fast-paced, service-driven industries, Florencia brings a strong focus on client experience, strategic thinking, and operational excellence to the immigration journey. Before joining Robinson Immigration Law, she led cross-functional teams across sales, customer experience, and operations, advising founders on business development, onboarding processes, and client retention strategies. Throughout her career, she has consistently prioritized clarity, empathy, and measurable results, driving high satisfaction and long-term client relationships.

Her mission at the firm is to support professionals and families in taking the first confident step toward their U.S. immigration journey, ensuring that every case receives the attention, clarity, and strategic insight it deserves.